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Consumer Information
(ordering
help)
Company Details: - (Head Office)
Doghealth.co.uk Ltd.
Unit 3
Tower Meadows
Castle Acre Road
Swaffham
PE37 7LT
Tel. 01760 726340
Fax.01760 721006
Email. gwdavies28@btinternet.com
Vat No. 793000939
Credit detail security: -
We use a system called JAC. Here is a short statement from the developers of that system,
further information is available on request.
"The
highest level of SSL security is INCLUDED in JAC. Plus, with our exclusive transaction
networks located in secure centres, and all customer order information fully encrypted and
held within our networks - you never have to worry about security!"
It is our policy to despatch
large orders such as cages etc upon receipt using a 48 hour carriage service. Orders received after 1:00 PM will not be
despatched until the following day. Overnight service is available at an extra charge as
shown on the relevant page. Small items are dispatched using Royal Mail 1st
class.
Carriage costs vary according to
products purchased, costs are stated on relevant pages. All prices are UK mainland only,
quotes for overseas shipping of goods is available by request.
- Under The Consumer Protection ( Distance Selling) Regulations 2000 you
have a statutory 7 day cooling off period from
the date of receipt of the goods.
Cancellation of orders must be made
by post or email.
- Should any product purchased from doghealth.co.uk be found to be faulty,
damaged in transit, or differing from the description given at the doghealth.co.uk website
then we will be pleased to arrange to either refund or replace the product at the
discretion of the customer. All returns must be notified to doghealth.co.uk within 7 days
of delivery of the product.
- In the event of a customer purchasing an item from doghealth.co.uk
mistakenly and through no fault of doghealth.co.uk, we will be pleased to replace or
refund the item provided that the original item is returned to doghealth.co.uk unused and
in saleable condition. In cases where the customer is either unable or unwilling to
arrange return carriage after mistakenly purchasing a product, doghealth.co.uk reserves
the right to charge an uplift fee to cover the cost of employing a courier company to
collect the item from the customer. * Collections are £10 by DHL*
This does not affect your statutory
rights as a consumer.
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Certain offers and prices of goods
advertised on our internet site are available only to customers who
purchase on the internet. If you wish to place an order for such a
product by another medium such an offer may not be available at the
discretion of Doghealth.co.uk Limited.
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Help page
When you click on a 'purchase' button for an item, a
new page will appear showing you what you have ordered, how many and the cost. At this
point you can increase or decrease the number of items by entering a new number in the
box. If you then click on the re-calculate button it will alter the order for you. You can
then 'continue shopping' (this will take you back to the last page) or click on 'order
checkout' (this will take you to the 'order form', the final step in your order).
Below is a copy of the order form. On the right (in blue) is what you need to
put into the white boxes. If you leave any of the 'bold' questions out, your order will
not be accepted. This is to prevent orders being sent to us without addresses etc.
We hope that this page will help our customers
to make quick, easy and trouble free visits to our site. You can send us an email at any
time by clicking on the revolving 'email' sign at the top of each page. All emails are
answered.
To return to our site click on your 'back' button.
The order form explained: -
Note: required fields are in bold.
(You MUST complete the questions in 'bold'.)
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FreePhone
Hotline 0800 0744302 
