Terms and Conditions
CONSUMER TERMS OF
SALE
Please read these conditions carefully before using www.doghealth.co.uk.
: www.thepetstore.net : www.dogcage.net
By using these websites, you signify your agreement to be bound by these
conditions
1. Formation of Contracts.
1.1
These terms of sale apply to all goods supplied by Doghealth (
uk
) limited (the
Supplier - we, our or us).
1.2
No contract exists between you and us for the sale of any goods until we
have received and accepted your order. Once we do so, there is a binding
legal contract between you and us. It is your responsibility to ensure that
correct goods for your purpose are ordered. You must inform us within 72
hours of the order of any error or variation required. Thereafter we shall
not be responsible for any order errors or cost incurred.
1.3
The contract is subject to your right of cancellation (see below - clause 6)
save as regards special items/orders
(i.e. where goods supplied have not been as website
specification but have been supplied or manufactured to your own special
request or specification requirements or
where goods have been made to order e.g.
large dog kennels, cat kennels, dog runs, galvanised panels etc.) where
there is no right of cancellation.
1.4
We may change these terms of sale without notice to you in relation to
future sales.
2. Description and price of the
goods
2.1
The description and price of the goods you order will be as shown on our web
site at the time you place your order. However, as we are always
looking to improve our products, the specification may vary to the one
shown.
2.2
The goods are subject to availability. If on receipt of your order the goods
you have ordered are not available in stock, we will advise you of an
approximate delivery date and if requested, refund or re-credit you for any
sum that has been paid by you or debited from your credit card for the
goods.
2.3
Every effort is made to ensure that prices shown on our web site are
accurate at the time you place your order. If an error is found, we will
inform you as soon as possible and offer you the option of reconfirming your
order at the correct price or cancelling your order. If you cancel, we will
refund or re-credit you for any sum that has been paid by you or debited
from your credit card for the goods.
2.4
The price of the goods and delivery charge are inclusive of VAT.
3. Title and ownership
3.1
Title and ownership to the goods shall remain with us until they have been
paid for in full.
3.2
We shall be entitled at any time to recover all or part of the goods (at our
option) for which you have not paid (e.g. if a credit card payment is
rejected or recalled or if a cheque is dishonoured) and you give express
permission to allow us and/or our employees or agents to enter premises
where the goods are with all such manpower and equipment as may be needed to
remove and recover the same and you will be liable to pay all our costs and
expenses in this regard.
4. Payment
Payment
for the goods and delivery charges can be made by any method shown on our
website at the time you place your order. All goods shall be paid for in
full at the time the order is placed. Goods may be paid for by Visa /
MasterCard / Switch/Pay Pal or by cheque. If payment is made by cheque 5
working days must be allowed for clearance prior to the goods being
despatched or collected.
5. Delivery
5.1
The goods you order will be delivered to the address given when you
place your order. Some parts of
Scotland
, Northern
&
Southern
Ireland
,
Channel
Islands
,
Isle of
Man
and
Isle of
Wight
and
other offshore locations may have excess charges. You are advised to
ring 01760 726340 for charges..
5.2
If delivery cannot be made to your address, we will inform you as soon as
possible, and refund or re-credit you for any sums that have been paid by
you or debited from your credit card for delivery.
5.3
If there is no one at your address to accept delivery of the goods, the
couriers will either notify you of an alternative delivery date or a
place to collect the goods. You will be liable to pay any
additional costs and expenses that a re-delivery could incur which can be
very costly.
5.4
Delivery of the goods shall be affected when they are delivered to the
nearest point to the highway which is on the delivery address. It is
your responsibility to move the goods to any other part of the property and to
have labour available for that purpose.
5.5
most of our goods are delivered by third party transport and every
effort will be made to deliver the goods within the stated time and in any
event within 30 days of your order. However, we will
not be held responsible for any loss, damage or costs incurred through any
reasonable or unavoidable delay in delivery as this is beyond our control. If
at all possible, we will inform you as soon as possible of any expected
delays.
5.6
All goods shall be checked by you or on your behalf upon delivery and any
damage or shortages noted on the delivery note or delivery refused. You
must also at the same time notify us direct by email. We
will not be liable in respect of any damage or shortages not entered on the
delivery note.
If
it is not possible to check the contents at the time of delivery then you
must sign ITEM UNCHECKED.
Please note that we may not be liable in respect of any
defects not notified to us by email within 3 working days of delivery.
5.7
(Subject to Clause 3.1 above) you will become the owner of the goods you
ordered and responsible for risk of loss of or damage to them once they have
been delivered to you.
If you request that your goods be
left without signature
We cannot guarantee that the carriers will leave goods without a
signature. If this is the case, they will leave a card requesting you to
contact them with a date when a signature can be obtained.
If, at your request, the carriers do leave the goods without a signature,
then you must take full responsibility for any subsequent loss, damage or
theft of the goods.
6.
Your right of cancellation
6.1
Save as regards special items /
orders (See Clause 1.3 above), under the UK Distance Selling
Regulations, you have the right to cancel the contract at any time up to the
end of 7 working days after you receive the goods. A working day is any day
other than weekends and bank or other public holidays.
6.2
To exercise your right of cancellation you must give written notice to us by
post, fax or email, within 7 working days at the address, fax number or
email address shown on our web site, giving details of the goods ordered,
your name & address and order number.
See
also 6.4 below
Return of Goods
6.3
Under the UK Distance Selling Regulations, you can exercise your right of
cancellation after the goods have been delivered to you, but you must inform
us in writing within 7 working days of receipt that you would like to
return the goods. You will then be responsible for returning
the unused goods
within 7 days of receipt and at your own cost, to an
address which will be confirmed to you. For
health & hygiene reasons, goods returned that are deemed to be used will
not be refunded.
You must take reasonable care to ensure the goods are not damaged
in the meantime or in transit. You
must also ensure that the goods are repackaged in their original packaging
or similar in order to avoid damage to the product on its return as items
received damaged may only be partially refunded.
In
certain instances, we may be able to arrange collection of the
goods but this is not always possible. As we use third party transport
we will not be held responsible for
any unavoidable delays (i.e. excess traffic, running out of time) in collection
or for the couriers calling on a different day to that originally
organised as this is beyond our control. If at
all possible, we will inform you as soon as possible of any changes.
If you are not in when the couriers call to collect, they may
leave you a card asking you to contact them to rearrange the collection.
It is your responsibility to contact them and any delays in contact could
result in extra charges.
6.4
Once you have notified us that you are cancelling the contract, we will
refund or re-credit you within 30 days for any sum that has been paid by you
or debited from your credit card for the goods minus any collection
charges that may have been incurred less an inspection and restocking
fee which is at our discretion and will not exceed £10.
6.5
If you do not return the goods as required we may charge you a sum not
exceeding the direct costs of recovering the goods.
7 Returning Damaged Goods
7.1 Any damage should be reported to us in writing within 3 days
of receipt of item. We will arrange for any damaged parts to be replaced or
organise a collection of the damaged goods at our discretion.
PLEASE NOTE: OUR GUARANTEE / WARRANTY DOES NOT EXTEND BEYOND UK
MAINLAND
If the goods are to be collected, you must take reasonable care to ensure
the goods are not further damaged in the meantime or in transit. Therefore,
you must ensure that the goods are packaged in their original packaging or
similar in order to avoid further damage to the product on its return as
items received with further damages to those originally reported may not be
refunded in full.
8. Warranty
PLEASE NOTE: OUR GUARANTEE / WARRANTY DOES NOT EXTEND BEYOND UK
MAINLAND
8.1
All goods supplied by us are warranted free from defects for 12 months from
the date of supply. This warranty does not affect your statutory rights as a
consumer.
8.2
This warranty does not apply to any defect in the goods arising from fair
wear and tear, failure to maintain them in good condition, wilful damage,
misuse, accident, negligence by you or any third party, use otherwise than
as recommended by us or the manufacturer, failure to follow our or
manufacturers installation or other instructions, or any alteration or
repair carried out without our approval.
8.3
If the goods supplied to you develop a defect while under warranty, or you
have any other complaint about the goods, you should notify us in writing at
the address, fax number or email address on our web site.
8.4
No Warranty claim can be accepted in respect of any goods unless they are
returned to a designated address for inspection. If the goods are deemed to
be faulty, we reserve the right to either repair or replace the faulty
goods.
8.5
In the event that you would be entitled to damages against us for any breach
of condition or warranty or representation (unless fraudulent) we shall not
be liable to pay damages but shall (subject to clause 7.2 above) at our sole
discretion either repair the goods at our own expense or supply replacement
goods free of charge or refund all (or where appropriate part) of the price
paid for the relevant goods.
8.6
If a complaint proves to be baseless then you will be liable to pay us for
our costs and expenses in investigating the complaint.
9. Data Protection
9.1
We will take all reasonable precautions to keep the details of your order
and payment secure, but unless we are negligent, we will not be liable for
unauthorised access to information given by you.
9.2
We will only use the information you provide about yourself for the purpose
of fulfilling your order, unless you agree otherwise. We would like to
notify you of products and offers that may be of interest to you from time
to time, but if you do not wish to be notified of these, please tick the box
below. You can correct any information about you, or ask for information
about you to be deleted, by giving written notice to us at the address, fax
number or email address shown below.
10. Applicable law
10.1
These terms of sale and the supply of the goods will be subject to English
Law, and the English Courts will have jurisdiction in respect of any dispute
arising from the contract.
11. General
11.1
The waiver by us of any breach or default of these Terms shall not be
construed as a continued waiver of that breach nor as a waiver of any
subsequent breach of the same or any other provision.
11.2
If any clause or sub-clause of these Terms is held by a competent authority
to be invalid or unenforceable the validity of the other clauses and
sub-clauses of these Terms shall not be affected and they shall remain in
full force and effect.
11.3
We may assign novate or subcontract all or part of this Contract and you
shall be deemed to consent to any novation. This contract is personal to you
and it may not be assigned.
11.4
Nothing in this contract is intended to or will grant any right to any third
party to enforce any terms of this contract whether express or implied.
FreePhone
Hotline 0800 0744302 
